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CUSTOMER SERVICE / FAQ

"Making the world sparkle, one tee at a time"

~ CRYSTAL CLEAR BRANDING – THE LOOK WOMEN LOVE ~
Why choose us for your crystal or rhinestone apparel? Please Click Here to find out.

What do I need to know about custom designs?

Sparkle Plenty Designs, Inc. specializes in promotional branding. We can help you promote your business, brand or special event with the creation of genuine Swarovski™ crystal (or rhinestone/stud) custom logos, which we permanently apply to our high quality tees and tanks, or garments of your choice.

Sparkle Plenty's Crystal & Rhinestone Apparel Can:

  • Enhance your brand image
  • Generate revenue through sales
  • Create your own walking & talking billboard!
  • Maintain loyalty through a rewards program for key clientele = FREE advertising
  • Is more affordable than you think
    Given the choice, would you rather wear a flat looking screen print, or a stunning, high-quality crystal or rhinestone shirts?

    Please review the following guidelines for creating a custom logo:

  • We are happy to provide a complimentary price quote and idea consultation for your design
  • MINIMUMS: ALL Custom crystal & rhinestone designs require a 15 piece min per design. Please be advised we cannot fulfill requests for less than our minimums.
  • Artwork & design set-up fee (per design): $35
  • We can Professionally PRESS our transfers on YOUR apparel for 2.00 per garment (additional fees for large designs &/or front & back presses)
  • Custom rhinestone stickers/tattoos for skin & objects have a 500 pc minimum
  • Custom rhinestone decals (for glass, etc.) have only a 15 pc minimum.
  • Turnaround on custom orders varies, so let us know if you have a particular deadline
  • Please contact us at 215-389-1877 for more information or if you have any questions

    A Note about us:
    We value our customers and provide personalized service based on your budget and needs, so please call us today at 215.389.1877 to discuss your custom design. We will provide a quote quickly, plus we can even offer you promotion tips and ideas!

    ~ FREQUENTLY ASKED QUESTIONS ~

    How do I place an order?

    Retail orders can be placed directly from our site. If you have any questions, or are a wholesale client, please call us at 215.389.1877 or email info@sparkle-plenty.com. We can also email or fax our Order Form to you, which you can fill out and fax back to (215)695-5045.

    How do I care for my crystal or rhinestone tee?

    Just turn inside out, machine wash in cold or warm water. Gentle fluff dry or hang to dry. If ironing is needed, turn garment inside out and iron on low to medium heat.

    I own a heat press, do you create and sell transfers only?

    Yes, we do! Please contact us for details about heat press and iron-on designs.

    Is it safe to order online?

    We understand your security concern, which is why we use current industry-standard SSL encryption to transmit your credit card information securely over the Internet.

    What is your payment policy?

    Sparkle Plenty Designs accepts Mastercard, Visa or Paypal for wholesale and custom sales; Mastercard, Visa or Paypal or American Express for retail sales. We also accept cashiers checks, money orders, business checks (after funds clear). Custom orders require a 50% deposit with the balance required prior to shipment.

    I'd like to send a gift; is this possible?

    Yes - We will include a gift card with your personal message at no charge. Just choose that option when checking out.

    Do you offer gift certificates?

    Yes we do ~ Sparkle Plenty now offers e-gift certificates! Please CLICK HERE to purchase. Now your gift recipients can shop almost instantly for their gifts!

    What if an item is damaged in transit? Please just call us at 215.389.1877 or send an email to info@sparkle-plenty.com for details.

    Do you offer volume discounts?

    Yes we do! Please call us at 215.389.1877 for specifics regarding custom orders and Swarovski jewelry volume pricing.

    What if an item is damaged in transit?

    Damaged items will be replaced with an identical product. Please refer to the steps below to return damaged-in-transit items.

    What if I need to return or exchange an item?

    We are committed to offering high quality products at affordable prices, so if you have a sizing question, please contact us at 215.389.1877 or email info@sparkle-plenty.com prior to ordering. Please note: ALL Crystal, Rhinestone and Rhinestud Apparel is made to order and cannot be returned. If you must return or exchange any other item, please carefully pack the unopened and unused item (must be received in a resalable condition) in the original shipping box, including a copy of your packing slip, and follow these easy steps:

    Contact us at customerservice@sparkle-plenty.com within 7 (seven) days of receiving your order to let us know you wish to make a return or exchange (or call us at 215-389-1877). Please note: Returns cannot be accepted without prior authorization.

    We'll give you a Return Authorization Number (RA#) and the return address. Your RA# will be sent to you via e-mail with your confirmation approval for the return/exchange. Please make sure that this RA# appears on the outside of your package as well as inside the package with your product. We want to make certain your product is received and processed correctly.

    Please send your package Insured Mail via UPS or U.S. Postal Service. We cannot be held responsible for packages lost in transit, so we highly recommend that you request tracking of your return. Customers are responsible for return freight fees. Sorry, but we cannot credit any outgoing or incoming shipping fees. Note: Sparkle Plenty Designs will credit for merchandise only. Very Important: Make sure the items are well protected and packed well; if possible, please use the same packaging the items were initially shipped in. We cannot process refunds or exchanges for goods received damaged due to improper packaging. Please note: Sorry, returns cannot be accepted on crystal tees & caps, as they are made per order; pierced earrings (for sanitary reasons)and customized items.

    How should I care for Rhodium jewelry?

    Here are some tips for keeping your rhodium plated jewelry looking its best: Do not use any abrasive cloths for polishing. Do not use chemical cleaners. Clean only with mild soap and water. Enjoy the beauty of rhodium plated jewelry, an affordable way to capture the platinum appeal

    PRIVACY POLICY
    Sparkle Plenty Designs, Inc. believes that all information collected is confidential and should remain as such. Any and all information you supply to us will be used for business only. We will not voluntarily give out nor sell information to other companies or media services.

    TERMS & CONDITIONS

    Thank you for taking the time to glance at our Terms & Conditions (a.k.a. "legal stuff"). Please read the following terms and conditions relating to your use of our website. By using our website, you agree to these Terms and Conditions of Use ("Terms & Conditions"). We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms & Conditions at any time. By using this website after we post any changes to these Terms & Conditions, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to these Terms & Conditions, you should not use our website.

    Limitation of Liability Neither Sparkle Plenty Designs, Inc. nor any other party involved in creating, producing, or delivering this website shall be liable for any direct, special, incidental, consequential or indirect damages resulting from your access to, use of, or inability to use the website and content. All information offered by Sparkle Plenty Designs, Inc. is to be used for informational purposes only. This website may include technical inaccuracies, typographical errors or information that is incomplete. Sparkle Plenty Designs, Inc. provides this site and its contents on an “AS-IS” basis, and makes no representations or warranties of any kind, express or implied with respect to the operation of the site. The information, content, materials and products included on this site, prices and availability information is subject to change without notice. Sparkle Plenty Designs, Inc. will not be liable for any damages of any kind arising out of, or in connection with, the use of this website, or products offered on this website. Sparkle Plenty Designs, Inc. will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. If you disagree with these terms, please do not use this website.

    Product Note: Although Sparkle Plenty Designs, Inc. strives to maintain accurate, up-to-date information, photographs or graphic representations of product may not represent actual product packaging and/or color. Further, product color represented on this website may differ from actual product color dependent upon brightness, contrast and color control of the individual monitors used to view the site.

    You may electronically copy and print to hard copy portions of our site for the sole purpose of using materials it contains for informational, non-commercial, personal use only. Any other use of the materials in this site—including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, or display - without the prior written permission of Sparkle Plenty Designs, Inc. is strictly prohibited.

    Sparkle Plenty Designs, Inc. and any product or service names, slogans, page headers, custom graphics, button icons, and scripts contained in our site are either trademarks or registered trademarks of Sparkle Plenty Designs, Inc. or its licensors. Such trademarks may not be copied, imitated or used, in whole or in part, without the prior written permission of Sparkle Plenty Designs, Inc. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners and may not be used without prior written permission.

    SHIPPING FEES (*FOR RETAIL ORDERS ONLY)
    0 to 54.99 - 7.95
    55.00 to 84.99 - 8.95
    85.00 to 124.99 - 9.95
    125.00 to 149.99 - 10.95
    150.00 to 200.00 - 11.95
    200.01 & higher - 12.95


    CANADIAN Orders ship USPS Priority
    0 to 35.98 - 19.95
    35.99 to 55.98 - 22.95
    55.99 to 75.98 - 24.95
    75.99 to 100.98 - 26.95
    100.99 to 139.99 - 27.95
    140.00 up - 30.95
    EXPRESS shipping & UPS RUSH is available - please call or email us for pricing


    OVERSEAS Orders (*Orders outside of US/Canada)
    **PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES CHARGED BY THE COUNTRY ACCEPTING THE DELIVERY - If you have concerns, please inquire with your postal service or customs department
    0 to 54.99 - 36.00
    55.00 to 84.99 - 38.00
    85.00 to 124.99 - 42.00
    125.00 to 149.99 - 46.00
    150.00 to 199.00 - 48.00
    200.00 to 249.99 54.00
    250.00 - 58.00
    Special UPS shipping & insurance - rates upon request

    RUSH ORDERS


    Please call us at (215) 389-1877 or EMAIL US (info@sparkle-plenty.com) to check on availability and shipping rates.

    SPARKLE PLENTY DESIGNS, INC.
    126 KENILWORTH STREET
    PHILADELPHIA, PA 19147








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